Communications and Public Relations

To reach parents/guardians, the RCS system uses the contact information listed in PowerSchool SIS. Parents who have not provided or updated their current contact information in PowerSchool SIS may not receive all RCS notices. A user can update their contact preferences in PowerSchool SIS Parent Portal.

The system updates nightly based on the most current information in PowerSchool SIS.

Note: If your PowerSchool information is up to date and you are still not receiving emails, add "rcs@d300.org" to your contacts list. District 300 sends all informational, non-attendance, RCS messages using this email address. By adding it to your contacts list, your ESP (email service provider) will programmatically filter messages being sent by "rcs@d300.org" to your inbox. 

Login and Contact Preferences: As a parent, if you didn’t receive a call/email but you see your contact information is listed accurately by checking your Parent Portal account, your next step would be to call your school’s main office. The secretary will look up the report of recent calls/emails and see what may have happened when the RCS attempted to reach you. Additional tests and trouble-shooting steps can be taken as needed by working with your school secretary.

To reach D300 staff members, the RCS system uses the phone contact information listed in Skyward and district-issued email address. Staff members who have not provided their current phone number to Skyward, which staff should check annually, may not receive all RCS calls. The system updates nightly based on the most current information in Skyward. For assistance with updating your phone number please submit a Tech Ticket. 

Note: If you are on “leave” from the district, you will not receive RCS communications.

Attendance Calls - The phone number labeled “Household” in PowerSchool SIS will be designated as the primary phone number for all attendance phone calls. The system will make three attempts to reach this line. If the system leaves a voicemail it will end attempts. Any phone number listed as a cell phone will be considered a secondary number. It will be called if the primary number is not reachable or unable to leave a voicemail for attendance calls.

Emergency Calls - All phone numbers listed on the account will be called in the event of an emergency call from the RCS system. When sending an RCS call, the principal/designee decides whether the message is considered an emergency.

Non-Emergency or Non-Attendance - The phone number labeled “Household” in PowerSchool SIS will be designated as the primary phone number for all non-emergency or non-attendance phone calls. No other number will be called for non-emergency or non-attendance messages. The system will make three attempts to reach this line. Any phone number listed as a cell phone will be considered a secondary number and will not be reached for non-emergency calls or non-attendance calls.

Work phone numbers are not used for emergency or non-emergency RCS calls. Our system will only import primary household and cell phone numbers listed in PowerSchool SIS.